Terms of Use

Acceptance

By visiting the website, texting Jenny, or asking Jenny Travel to arrange travel, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

What Jenny Travel is

Jenny Travel provides travel research, planning, and booking assistance. Airlines, hotels, tour operators, transportation companies, booking platforms, and other suppliers provide the underlying travel services. Their rules and terms also apply to your booking.

Eligibility and your responsibilities

You must be at least 18 and able to enter a binding agreement to make a booking. You are responsible for providing accurate, complete traveler and contact information; reviewing names, dates, destinations, and other booking details before approval; and keeping your contact information current.

Quotes, pricing, and availability

Travel prices and availability can change until a supplier confirms a booking. Quotes may include taxes or fees identified at the time, but additional supplier, destination, baggage, resort, payment, or government charges may apply. Obvious pricing or description errors may be corrected before confirmation.

Booking and payment

A request is not booked until you receive confirmation. You authorize the charges you approve and are responsible for amounts due under the booking. Payment may be processed by a third-party provider under its own terms. Do not send full card details by text unless Jenny directs you to an approved secure method.

Changes, cancellations, and refunds

Supplier rules determine whether travel can be changed or canceled and whether a refund, credit, penalty, or fare difference applies. Jenny Travel will help submit eligible requests but cannot guarantee a supplier’s decision or processing time. Any separate Jenny Travel fee will be disclosed before you approve it.

Travel documents and risks

You are responsible for passports, visas, entry requirements, health requirements, insurance, check-in deadlines, and following official travel guidance. Conditions can change quickly. Verify requirements with the relevant government and supplier before departure.

Third-party services

Jenny Travel is not responsible for a supplier’s acts, omissions, schedule changes, cancellations, insolvency, service quality, or failure to perform. Links and recommendations do not create a guarantee or endorsement beyond the assistance expressly stated.

Acceptable use

You may not use Jenny Travel to:

• Break the law, commit fraud, or impersonate another person.
• Submit information you do not have permission to use.
• Interfere with the website, messaging service, or security.
• Scrape, copy, or exploit the service in an abusive way.

Intellectual property

Jenny Travel’s name, website, visual design, copy, and original materials are owned by Jenny Travel or its licensors. These Terms give you a limited right to use the service for personal travel planning, not ownership of that material.

Disclaimers and limitation of liability

The service is provided on an “as available” basis. To the maximum extent permitted by law, Jenny Travel disclaims implied warranties and is not liable for indirect, incidental, special, or consequential losses, or for events outside reasonable control. Any liability for a claim relating to the service will not exceed the amount you paid directly to Jenny Travel for the affected service. Rights that cannot legally be excluded remain unaffected.

Changes, suspension, and severability

We may change the service or these Terms, or suspend access where reasonably necessary. Updated Terms apply from the date posted. If one provision is unenforceable, the remaining provisions stay in effect.

Questions or disputes

Please contact Jenny first so we can try to resolve a concern. Start a message through the Jenny Travel home page. These Terms do not limit rights you have under mandatory consumer law.