Privacy Policy

Scope and acceptance

By using Jenny Travel, you acknowledge this Privacy Policy. If you do not agree, please do not use the website or share information with Jenny by text.

Information we collect

Depending on how you use the service, we may receive:

• Your phone number and the content of messages you send.
• Travel preferences, dates, budgets, loyalty details, and other information needed to research or arrange a trip.
• Traveler details required by a supplier, such as legal names, dates of birth, passport information, or accessibility needs.
• Basic website logs, such as IP address, browser type, device information, timestamps, and requested pages.

Please do not send full payment-card details by text. When a payment is required, we may direct you to a secure third-party payment or booking provider.

How we use information

We use information to respond to you; research, plan, arrange, and support travel; communicate trip updates; process requests with travel providers; prevent misuse; improve the service; and meet legal or regulatory obligations.

SMS and third-party services

Selecting “Text Jenny” opens your device’s messaging app. Your carrier and messaging provider handle that communication under their own terms and privacy policies, and standard messaging or data rates may apply.

Who we share information with

We may share information only as reasonably needed with airlines, hotels, tour operators, booking platforms, payment processors, messaging, hosting, analytics and AI service providers, professional advisers, and authorities when required by law or necessary to protect rights and safety. We do not sell personal information for money.

International processing

Travel arrangements often involve providers in other countries. Information may therefore be processed in jurisdictions with different privacy laws from where you live.

Retention and security

We retain information only as long as reasonably necessary to provide services, keep business and booking records, resolve disputes, and comply with law. We use reasonable safeguards, but no transmission or storage system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, or a copy of your personal information. Start a message through the Jenny Travel home page and state that your request concerns privacy. We may need to verify your identity and may retain information where the law permits or requires it.

Cookies and analytics

We use PostHog to understand visits to our home page and clicks on “Text Jenny.” This includes browser and device information, referral information, campaign tags, and browser identifiers stored in local storage. This website analytics does not capture your text conversations, phone number, or payment details. Session recording and automatic interaction capture are disabled, and we respect your browser’s Do Not Track setting. Hosting and security providers may also process essential technical logs.

Conversation and service analytics

When service analytics is enabled, we send PostHog the full text of messages you send Jenny and her saved replies, together with account and conversation identifiers and service activity such as signup, message sending, payments and booking confirmations. This helps us understand service use and improve Jenny’s responses. Message text may contain personal or travel details you share.

Authorized team members may review reports and message excerpts in our internal tools, including Slack. This is separate from website analytics and does not automatically link your browser visits to your texting account.

Asking Jenny to forget something in a conversation does not automatically delete separate analytics or internal report copies. For deletion requests, contact us through the Jenny Travel home page and state that your request concerns privacy.

Children

Jenny Travel is not intended for children to use independently. A parent or guardian may provide a child’s traveler information when needed for a family booking. We do not knowingly collect personal information directly from children under 13 without appropriate consent.

Changes and contact

We may update this policy as the service changes. The date above identifies the latest version. For privacy questions or requests, contact Jenny through the Jenny Travel home page.